Cisco Unity Fundamentals
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A comprehensive introduction to deploying, configuring, and maintaining
Cisco Unity
• Discover the various Cisco Unity integration and deployment solutions, as
well as the environmental differences between PBX and IP telephony-based telephone
systems
• Learn the pitfalls of existing systems integration and how to avoid downtime
• Maintain a Cisco unified messaging solution by using the book's examples,
including setups, additions, message sourcing applications, and error reporting
• Perform the proper installation, upgrade, and back up of Cisco Unity systems
• Monitor performance and troubleshoot a Cisco Unity system using the proper
tools and utilities that help you ensure high availability
• Choose the proper Cisco Unity networking features to deliver messages to other
voice-messaging systems
Cisco Unity is the official unified messaging solution for the Cisco Architecture
for Voice, Video, and Integrated Data (AVVID) and complements the full range
of Cisco IP-based voice solutions, including Cisco CallManager and Cisco Personal
Assistant.
Cisco Unity Fundamentals provides design and administration goals for migrating
from PBX to Cisco IP Telephony, as well as working in a mixed PBX/Cisco IP Telephony
environment. You will learn about the transition from the traditional model,
with separate architectures for voice-mail and e-mail systems, to supporting
unified messaging: e-mail, voice, and fax messages delivered to a single inbox.
You will also discover common troubleshooting solutions, such as performance
monitoring and the importance of data collection for predicting future system
requirements.
Cisco Unity Fundamentals begins by introducing the engineering aspects of Cisco
Unity and then moves quickly into the hardware and software platforms. Part
I focuses on the administration of Cisco Unity, describing the features, general
setup, and global settings. Part II describes installation and discusses various
types of integration with Cisco CallManager and other telephone systems, including
Session Initiation Protocol (SIP) proxy. Part II also delves into networking
with other voice-messaging systems. After reading Cisco Unity Fundamentals,
you will understand the system, configuration, and on-going maintenance issues
associated with a successful Cisco Unity deployment.
This book is part of the Cisco Press Fundamentals Series. Books in this series
introduce networking professionals to new networking technologies, covering
network topologies, example deployment concepts, protocols, and management techniques.
Table of Contents
Introduction.
Cisco Unity Administration.
1. Cisco Unified Communications System Fundamentals.
2. Using Your Cisco Unified Communications System.
3. Setting Up Cisco Unified Communications.
4. Unified Communications Subscribers.
5. Cisco Unified Communications System Customization.
6. Cisco Unified Communications System Maintenance.
II. CISCO UNITY ENGINEERING.
7. Understanding Cisco Unified Communications System Hardware.
8. Cisco Unified Communications System Software.
9. Cisco Unified Communications Integrations.
10. Unified Communications Networking.
11. Unified Communications Backup and Utilities.
Appendix A: Chapter Review Questions.
Index.
About the Authors
Brian Morgan, CCIE No. 4865, is a Certified Cisco Systems instructor currently
serving as a director for Paranet Solutions, a nationwide consulting firm. Brian
previously worked for IBM in the Network Services division where he was involved
in a number of larger LAN/WAN installations for many of IBM's largest clients.
Moises Gonzalez is a Test Engineer working in the CallManager engineering group
at Cisco Systems, where he focuses on testing CallManager with Unity. He has
more than 10 years of networking experience, and prior to joining Cisco Systems,
he provided technical assistance for the Unity product and was an instructor
for CTI-based solutions. Moises holds a MCSE and has completed the CNE, Unity
Engineer, CIPT exams.
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