View Larger Image	Dennis Hartmann Cisco Press, Hardcover, Published June 2008, 650 pages, ISBN 1587054833
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Read an excerpt: Chapter 1: Cisco Unified Communications Manager Architecture       Excerpt provided courtesy of by Cisco Press. Copyright © Pearson Education, Cisco Press. Written permission from the publisher is required for any use of this material.

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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

• Understand Cisco Unified Communications Manager architecture and components
• Evaluate Cisco Unified Communications Manager deployment models
• Install, upgrade, and administer Cisco Unified Communications Manager

• Apply network configuration, NTP, and DHCP configuration options
• Configure and manage user accounts
• Deploy various Cisco Unified IP Phones

• Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
• Harden IP Phones to mitigate security risks
• Configure Media Gateway Control Protocol (MGCP) gateways
• Configure dial plans, call routing, and digit manipulation
• Deploy various media resources and user features

• Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
• Configure video-enabled IP Phones

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

Table of Contents

Foreword xix

Introduction xx

Chapter 1--Cisco Unified Communications Manager Architecture 3

Chapter Objectives 3

CUCM Overview 4

Cisco UC Solution Components 4

Cisco UC Network 7

CUCM Functions 8

CUCM Signaling and Media Paths 10

Example: Basic IP Telephony Call 10

CUCM Hardware, Software, and Clustering 11

CUCM Cluster 13

Cisco 7800 Series Media Convergence Servers 14

Cisco UC Operating System 14

Cisco UC Database 15

Static Configuration Data 15

User-Facing Features 15

Database Access Control 17

CUCM Licensing 18

License File Request Process 21

Obtaining Additional Licenses 22

Licensing Components 22

Calculating License Units 25

License Unit Reporting 25

Chapter Summary 27

Review Questions 28

Chapter 2--Deployment Models 33

Chapter Objectives 33

CUCM: Single-Site Deployment 34

Multisite WAN with Centralized Call Processing 36

Multisite Deployment with Distributed Call Processing 39

Benefits 42

Best Practices 42

Clustering over the IP WAN 43

CUCM Call-Processing Redundancy 45

Chapter Summary 48

Review Questions 49

Chapter 3--Installation and Upgrade 53

Chapter Objectives 53

CUCM Installation and Upgrade Overview 53

CUCM Installation and Upgrade Options 54

Basic Install 54

Upgrade During Install 55

Windows Upgrade 55

5.x or Later Upgrade 55

Upgrade Methods 55

Installation Disc 56

Hardware Configuration 56

Basic Installation (Installation DVD) 56

Important Configuration Information 57

Installation Procedures for Basic Install 61

Basic Installation (Preinstalled) 62

Upgrade During Install 63

Windows Upgrade 66

CUCM 5.x and 6.x Upgrades 67

Dual Partitions 68

Chapter Summary 68

Review Questions 69

Chapter 4--Administration 71

Chapter Objectives 71

CUCM User Interface Options 72

CUCM User Options Interface 73

CUCM Administration Interface 75

Cisco Unified Serviceability Interface 76

Disaster Recovery System 78

Operating System Administration 79

Command-Line Interface 81

About the Author

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

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