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Cisco CallManager Fundamentals, 2nd Edition
Be the First to Write a Review and tell the world about this title!People who purchase this book frequently purchase: - Configuring CallManager and Unity: A Step-by-Step Guide; David Bateman, $54.50, 22% Off!
- Cisco CallManager Best Practices: A Cisco AVVID Solution; Salvatore Collora, et al, $54.50, 22% Off!
- Cisco IP Communications Express: CallManager Express with Cisco Unity Express; Christina Hattingh, et al, $58.50, 22% Off!
- Troubleshooting Cisco IP Telephony; Paul Giralt, et al, $58.50, 22% Off!
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Exposes the inner workings of CallManager to help maximize the Cisco IP Communications
solution
* Includes new content on Q.SIG, SIP trunks, video support, hunt lists and
line groups, time-of-day routing, new features added in CallManager releases
3.2, 3.3, 3.4, 4.0, and 4.1, and more
* Updates the only documentation available that details CallManager's inner
workings so readers can understand the role each component plays and how they
interrelate
* Fosters a full understanding of how CallManager processes information; how
it manages media resources for conferencing, transcoding, annunciation and more;
how it interacts with the various protocols; and much more
* Written by CallManager authorities -- the engineers and technical writer who
developed the software and its documentation from CallManager's beginnings
Cisco CallManager Fundamentals, Second Ed., provides readers with examples
and reference information on Cisco CallManager, the call processing component
of the Cisco IP Communications solution. It is the only available book and documentation
that describes the architectural layers of CallManager and their functionality.
With this detailed information, readers learn how CallManager processes calls
and manages resources and features. The second edition of Cisco CallManager
Fundamentals covers the latest software releases through release 4.1. With this
book, readers can gain a deeper understanding of the system and find answers
to questions not available through any other source.
The book is organized by the major pieces of CallManager: Chapter 1 discusses
architecture and provides a history of CallManager evolution; Chapter 2 details
call routing; Chapter 3 addresses station devices; Chapter 4 describes voice
gateways; Chapter 5 explains how CallManager processes media; Chapter 6 explains
manageability and monitoring tools; Chapter 7 describes call detail records.
The Appendixes describe CallManager features, solutions that integrate with
CallManager, and the signaling protocols CallManager employs.
About the Authors
John Alexander is a director of the CallManager software development group
at Cisco. His experience is primarily in the field of voice communications,
including call processing, voice messaging, call center, and switching systems.
Chris Pearce is a Cisco distinguished engineer in the CallManager software
development group at Cisco. His expertise includes call routing, call control,
and telephone features. Chris is directly involved in developing the system
architecture and design.
Anne Smith is a technical writer in the CallManager support group at Cisco.
Her expertise lies in comprehending and distilling complex technical information
into comprehensive, accurate, and readable documentation.
Delon Whetten is a senior manager of the call processing team in the CallManager
software development group at Cisco. His experience centers on
the design and development of message switching, voice messaging, and VoIP call
processing systems.
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