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Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step View Larger Image | Mike Snyder, Jim Steger
Microsoft Press, Paperback, Bk&CD edition, Published September 2008, 352 pages, ISBN 073562576X | List Price: $29.99
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Read an excerpt:
Chapter 15: Using Advanced Find
Excerpt provided courtesy of Microsoft Press. Copyright © Microsoft Corporation.
Written permission from the publisher is required for any use of this material.
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The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live
CRM-one step at a time! Work at your own pace through the easy-to-follow lessons
and practice files on CD-and master the fundamentals for tracking customer communications,
using e-mail templates for mass communication, reporting and data analysis tasks,
and other essential topics. With STEP BY STEP, you can take just the lessons
you need or work from cover to cover. Either way, you drive the instruction-building
and practicing the skills you need, just when you need them!
About the Authors
Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder
and principal of Sonoma Partners, a Chicago-based consulting firm that specializes
in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the
Global Microsoft CRM Partner of the Year.
Jim Steger has architected and led multiple award-winning Microsoft CRM deployments,
including complex enterprise integration projects. He's been developing solutions
and writing code for Microsoft CRM since the version 1.0 beta. He acted as a
technical reviewer for several of the Microsoft CRM certification exams. Jim
is also a cofounder and principal of Sonoma Partners.
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