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Working with Microsoft Dynamics CRM 4.0 Second Edition View Larger Image | Mike Snyder, Jim Steger
Microsoft Press, Paperback, Published February 2008, 576 pages, ISBN 0735623783 | List Price: $49.99
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Get a practical introduction to Microsoft Dynamics CRM-now updated for Microsoft
Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship
management (CRM) solution for small- and mid-market businesses. The latest version
adds workflow management capabilities, and will be delivered as an on-demand
service through Microsoft® Office Live. With topics that include developing
new functionality, designing implementations, and integrating Microsoft CRM
with other business applications-including Microsoft Office Outlook®, Microsoft
Office InfoPath®, and Microsoft SharePoint® Products and Technologies-this
is one of the only books written for both developers and those who implement
business solutions. Authored by experienced practitioners, this book provides
case studies, integration and performance guidelines, and toolsets-the information
you need to help you create successful CRM solutions. This book also explains
how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals
who support Microsoft Dynamics CRM 4.0 users. And power users will learn how
to customize individual Microsoft Dynamics CRM 4.0 experiences. This introduction
includes a 120-day evaluation copy of Microsoft CRM 4.0, as well as sample data
and code samples on the Web.
About the Authors
Mike Snyder and Jim Steger are co-founders and principals at Sonoma Partners,
a consulting firm specializing in Microsoft CRM implementations. Sonoma Partners
was named top Global Microsoft CRM Partner in 2003 and 2005. Recognized as one of the industry's leading CRM experts, Mike authors several popular newsletters and blogs about Microsoft CRM. Jim architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He's been developing and writing code for Microsoft CRM since the version 1.0 beta.
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