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MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP, 2nd Edition View Larger Image | Walter Glenn, Tony Northrup
Microsoft Press, Hardcover, 2nd Bk&CD edition, Published October 2005, 944 pages, ISBN 0735622213 | List Price: $59.99
Our Price: $35.95
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Help maximize your performance on Exam 70-272, one of two required exams for the
Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one
training kit. Fully updated for Windows XP Service Pack 2, this kit packs the
tools and features exam candidates want most-including in-depth, self-paced training
based on final exam content; rigorous, objective-by-objective review; exam tips
from an expert, exam-certified author; and a robust testing suite. It also provides
real-world scenarios, case studies, and troubleshooting labs for the skills and
expertise you can apply to the job.
Focusing on building your ability to resolve end-user incident requests about
applications running on the Microsoft Windows XP operating system in the corporate
or home environment, this official study guide covers configuring and troubleshooting
applications, including Microsoft Office programs and Microsoft Internet Explorer;
resolving issues related to usability and application customization; configuring
and troubleshooting connectivity for applications; and configuring application
security features.
Ace your exam preparation by working at your own pace through the lessons,
hands-on exercises, and practice tests. The flexible, best-of-class test engine
on CD-ROM features 425 practice questions. Choose timed or untimed testing mode,
generate random tests or focus on discrete objectives or chapters, and get detailed
explanations for right and wrong answers-including pointers back to the book
for further study. You also get a 120-day evaluation version of Windows XP software
and other resources on the CD-making this kit an exceptional value and a great
career investment.
About the Authors
Walter Glenn, MCDST, MCSE, and Microsoft Certified Trainer, is a technology
consultant, teacher, and writer. He's authored a number of books on Windows
and coauthored several MCSA/MCSE Self-Paced Training Kits (Microsoft Press).
Tony Northrup, MCSE, CISPP, and MVP, is a networking consultant and author.
He is coauthor of the MCSA/MCSE Self-Paced Training Kit for Exams 70-270 and
70-271, among other titles.
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