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The Practice of System and Network Administration, 2nd Edition
Read an excerpt:
Chapter 1: What To Do When…
Excerpt provided courtesy of Addison-Wesley Professional. Copyright © Pearson Education, Addison-Wesley Professional. Written permission from the publisher is required for any use of this material.
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Customer Reviews: 1 Average Customer Rating:  Write a Review and tell the world about this title! People who purchase this book frequently purchase: - Network Warrior; Gary A. Donahue, $27.95, 38% Off!
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Five years ago, The Practice of System and Network Administration
set the industry standard for the best practices of system and network administration,
independent of specific platforms or technologies. In this long-awaited
update, the authors again draw on their extensive personal experience to
share the six key principles of site design and support practices: simplicity,
clarity, generality, automation, communication, and basics first. In addition
to discussing system administrators' major areas of responsibility within
the context of these principles, they tackle the "soft skills" necessary
for today's workplace.
Inside, you'll find advice on topics such as
- The key elements your networks/systems need that will make all other
services run better
- Building and running reliable, scalable services, including email, printing,
and remote access
- Creating and enforcing security policies
- Upgrading thousands of hosts without creating havoc
- Planning for and performing flawless scheduled maintenance windows
- Managing superior helpdesks, customer care, and avoiding the temporary
fix trap
- Building data centers that prevent problems
- Designing networks for speed and reliability
- Email scaling and security issues
- Why building a backup system isn't about backups
- Monitoring what you have and predicting what you will need
- How to stay technical and how not to be pushed into management
- Real-world technical management issues, including morale, organization
building, coaching, maintaining positive visibility, and communicating
with nontechnical management
- Personal skill techniques, including secrets for getting more done each
day, dealing with less-technical people, ethical dilemmas, managing your
boss, and loving your job
- System administration salary negotiation tips
In addition to extensive updates to this time-proven content, this edition
has also been reorganized so you can better find what you need. Chapters
have been regrouped according to introductory material, foundation elements,
change processes, common service offerings, and management practices.
Readers will also find new topics, including
Chapters are divided into The Basics and The Icing. The Basics are those
key elements that, when done right, make every other aspect of the job easier--such
as starting all new hosts with the same configuration and picking the right
things to automate first. The Icing sections contain all those powerful
things that can be done on top of the basics to wow customers and managers.
Table of Contents
Preface
Part I: Getting Started
Chapter 1: What to Do When
Chapter 2: Climb Out of the Hole
Part II: Foundation Elements
Chapter 3: Workstations
Chapter 4: Servers
Chapter 5: Services
Chapter 6: Data Centers
Chapter 7: Networks
Chapter 8: Namespaces
Chapter 9: Documentation
Chapter 10: Disaster Recovery and Data Integrity
Chapter 11: Security Policy
Chapter 12: Ethical Policies
Chapter 13: Help Desks
Chapter 14: Customer Care
Part II: Change Processes
Chapter 15: Debugging
Chapter 16: Fixing Things Once
Chapter 17: Change Management
Chapter 18: Server Upgrades
Chapter 19: Service Conversions
Chapter 20: Maintenance Windows
Chapter 21: Centralization and Decentralization
Part III: Providing Services
Chapter 22: Service Monitoring
Chapter 23: Email Service
Chapter 24: Print Service
Chapter 25: Data Storage
Chapter 26: Back Up and Restore
Chapter 27: Remote Access Service
Chapter 28: Software Depot Service
Chapter 29: Web Services
Part IV: Management Practices
Chapter 30: Organizational Structures
Chapter 31: Perception and Visibility
Chapter 32: Being Happy
Chapter 33: Technical Manager
Chapter 34: Non-Tech Manager
Chapter 35: Hiring SAs
Chapter 36: Firing SAs
Chapter 37: Epilogue
Appendix A: Roles
Appendix B: Acronyms
Appendix C: Bibliography
Index
Customer Reviews
Customer Reviews: 1 Average Customer Rating: Aug 7, 2007 Larry Dennis
The go to book to get the job done right
This book is a must have for people that are responsibility for managing their company's system and network resources. All three authors are highly regarded within the system administration community and have a wealth of knowledge and experience.
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