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Workflow Management: Models, Methods, and Systems
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This book offers a comprehensive introduction to workflow management, the management
of business processes with information technology. By defining, analyzing, and
redesigning an organization?s resources and operations, workflow management systems
ensure that the right information reaches the right person or computer application
at the right time. The book provides a basic overview of workflow terminology
and organization, as well as detailed coverage of workflow modeling with Petri
nets. Because Petri nets make definitions easier to understand for nonexperts,
they facilitate communication between designers and users. The book includes a
chapter of case studies, review exercises, and a glossary. A special Web site
developed by the authors, www.workflowcourse.com, features animation, interactive
examples, lecture materials, exercises and solutions, relevant links, and other
valuable resources for the classroom.
Table of Contents
Series Foreword vii
Acknowledgments xi
Introduction xiii
1 Organizing Workflows 1
2 Modeling Workflows 31
3 Management of Workflows 75
4 Analyzing Workflows 99
5 Functions and Architecture of Workflow Systems 145
6 Roadmap for Workflow System Development 211
7 Sagitta 2000 Case Study 243
Appendix A: Workflow Theory 267
Appendix B: Workflow Modeling Using UML 293
Solutions to Exercises 305
Glossary 345
Bibliography 359
Index 365
About the Authors
Wil van der Aalst is Professor of Information Systems and Chair
of the Information and Technology Department at Eindhoven University of Technology,
the Netherlands.
Kees van Hee is Professor of Computing Science at Eindhoven
University of Technology and Chairman of the Board of Deloitte & Touche
Bakkenist.
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