Overview.
Preface.
1. The ISO 9001:2000 Standard and Certification Process.
Overview. The ISO 9000 Standards. Overview of
the Certification Process.
2. Comparing ISO 9001:2000 and ISO 9001:1994.
Overview. Comparing ISO 9001:2000 and ISO 9001:1994.
ISO 9001:2000 Documentation and Records Requirements.
3. What Is a Quality Management System?
Overview. What Is a Quality Management System?
Understanding Quality Audits. Quality Management Principles.
4. Quality Management System.
Overview. General Requirements. Documentation
Requirements.
5. Management Responsibility.
Overview. Management Commitment. Customer Focus.
Quality Policy. Planning. Responsibility, Authority, and Communication. Management
Review.
6. Resource Management.
Overview. Provision of Resources. Human Resources.
Infrastructure. Work Environment.
7. Product Realization.
Overview. Planning of Product Realization. Customer-Related
Processes. Design and Development. Purchasing. Production and Service Provision.
Control of Monitoring and Measuring Devices.
8. Measurement, Analysis, and Improvement Requirements.
Overview. General. Monitoring and Measurement.
Control of Nonconforming Product. Analysis of Data. Improvement.
9. Transition Planning for ISO 9001:2000.
Overview. Transition Planning and Implementation
Processes. Documentation Considerations. Four Levels of Documentation. Management
Responsibility Considerations. Training Considerations. Internal Auditing Considerations.
Index. 
